Frequently asked questions

Products
Can I order 2 of the same products with 2 different license plates?

You certainly can! Go to the product page of the desired product, enter the license plate information and add the product to your shopping cart. Then you can enter the license plate information again for the second product and add this product to your shopping cart as well.
Do you provide technical support for defects?

Be sure! Our technical team has in-depth knowledge of all our products. Do you have questions or run into a problem? No worries, we are always here for you!
Are there maintenance instructions for the vehicles?

Each product comes with a handy, clear manual packed with maintenance tips and clever tricks. This is how you ensure that your product has a long life and always stays in top condition!
What is the warranty on your products?

For the (electric) children’s cars, scooters, walkers, etc. you enjoy a warranty of no less than 2 years.
Do the products still need to be assembled?

Almost all of our products come as a kit, but don’t worry – with the handy included manual and clear assembly instructions, everything is easy to put together. Ready in no time!
How do I recognize a 2-person children’s car?

If you see two seats, it does not always mean that the child car is suitable for two children. Therefore, check the specifications carefully! Use the handy filter options to sort products by the number of seats and easily choose between kids cars for 1, 2 or 3 people.
Do the children’s cars have lights and sound effects?

Yes, many of our models are equipped with working headlights and sound effects such as horns and engine sounds.
What is the driving time of an electric vehicle after charging?

Drive time varies by product, so always check the specifications carefully! However, most products offer a driving time of 1 to 2 hours when fully charged.
Are the children’s vehicles water resistant?

Unfortunately, our products are not fans of water adventures. So don’t leave them outside in the rain or driving through deep puddles. Don’t worry, a few drops won’t hurt!
Are electric vehicles safe for children?

All of our products are equipped with special safety features to make your little one’s adventure as safe and adventurous as possible. Our children’s cars are equipped with seat belts and children’s motorcycles have stable side wheels.The speed of our products is also carefully tuned for optimal fun and great safety.
Can I also obtain spare parts?

Yes, spare parts such as motors, wheels, screws and more are definitely available! Feel free to contact us, we will be happy to help you.
What is the lifespan of a battery?

Our batteries last an average of2.5 to 3 yearsand this is largely up to you. For example, make sure you charge the batteryat least once a monthto keep it in top condition!
What is meant by driving toys?

Our assortment of ride-on toys includes all of our non-electric toys, such as balance cars, balance bikes, go-karts, rocking horses and many more fun toys!
What are mechanical riding horses?

Mechanical riding horses are like magical ponies! They move forward by mimicking a real gallop usingmechanical movement. So your little one can feel like a real rider, full of adventure and fun!
Are these toys also educational for children?

Although these products fall under toys, they play an incredibly important role in children’s development. In fact, riding toys stimulatemotor skillsand help children improve theirbalance!
Do the quads have remote control?

Kids’ quadsusually don’tcome with a remote control, but we have a fewspecial modelsthatdo! So check the specifications carefully to see if your favorite quad includes a remote control.
What is the maximum load weight of a children’s quad?

The load weight of our products isbetween 25 and 35 kg, depending on the product. You can always find the weight per product on the product page.
What type of surface is my quad/buggy allowed to ride on?

Kids’ quads and baby carriages are perfect for adventures ongrass,gravelandother rough terrains! Read the description carefully on the product page and find out where your little racing monster can have a blast.
Are spare parts for children’s motorcycles available?

All loose parts such as motors, lights and switches are available. Please note, of course, the chassis is not easily replaceable.
Is a mini motorcycle easy for a child to drive?

A child’s motorcycle isvery easy to drive! With a simple push of the pedal, your little one will be off and running in no time. And believe me, their curiosity makes them learn even faster than you think!
Are children’s motorcycles safe for young children?

Definitely! That, of course, is our top priority. Every children’s bike has either side wheels or three wheels, so stability is always good. And the low speed also greatly reduces the risk of injury!
How many hours should I charge my children’s car?

A children’s car needs acharging time of 6-10 hours. However, keep in mind that thiscan vary depending on the size and capacity of the battery. It is recommended tochargethe children’s carfor 10-12 hours on the first charge, certainly no longer than 14 hours.
What is the average speed of a child’s car?

An electric children’s car achieves aminimum speed of 3 km/hand amaximum speed of 6 km/h. The best part? The speed can always be adjusted by you via the remote control!
What age is a children’s car suitable for?

A child car is perfect for children from1 to 6 years old, but thismay vary from product to product. Always review the product description to see if the children’s car is suitable for your child!

Returns and credits
How can I request a return label?

Not quite satisfied with your order? No worries! You have up to 14 days to return your product. We encourage you to contact our customer service team via chat or email for further information.
What are the conditions for returning a product?

The product must be unassembled, unused and unopened. This means it must be returned in the same condition in which you received it. Want to know more? Then check out our return policy for all the details!
My product is damaged, now what?

Oops, that was not the intention! Please contact ourcustomer service teamas soon as possible.They are ready to help you send a replacement part or process a return. We’re happy to resolve it for you!
How soon will I receive a refund after a return?

Once we have received and verified the product, you will receive a refund within3-7 business days.
How can I return a product?

Let us know within14 daysof receipt that you wish to return a product and we will guide you further in returning the product.

Frequently asked questions
What happens if I am not home at the time of delivery?

With all deliveries through our carriers, we offer multiple delivery options. These options are offered by DPD, DHL, and UPS. The specific delivery options are communicated by the carrier once your package is shipped. In addition to standard home delivery, this allows you to choose:

  • Delivery to a safe place at your home
  • Pickup at a collection point
  • Collection from our warehouse in Heusden-Zolder

Delivery attempts depend on the carrier selected:

  • DPD: One delivery attempt. If the delivery is not successful, the package will be taken to a DPD collection point. If the package is not picked up within the specified time, it will be returned to Motors Kids.
  • DHL: Two delivery attempts. If both attempts are unsuccessful, the package will be taken to a DHL POP collection point, where it can be picked up for two days. After that, the package will be returned to Motors Kids.
  • UPS: Three delivery attempts. If the package is not delivered after three attempts, it will be taken to a UPS Access Point for pickup. If the package is not picked up within the specified time, it will be returned to Motors Kids.
Do you also ship abroad?

For sure! We deliver to the following countries:

  • Belgium
  • Netherlands
  • France
  • Germany
  • Spain
  • Italy
  • Portugal
  • United Kingdom
  • Austria
  • Finland
  • Sweden
  • Ireland
  • Denmark
  • Bulgaria
  • Croatia
  • Slovenia
  • Poland
  • Slovakia
  • Romania
  • Czech Republic
  • USA
  • Canada
How can I track my order?

As soon as we ship your package, you will receive atrack & trace codebye-mailorSMS.So you can follow exactly where your order is at any time.
How long will delivery of my order take?

Our delivery time varies by country: following indications are valid for orders placed before 1 pm. During busier periods, such as around Black Friday, Sinterklaas, Christmas & New Year, … it can sometimes take a little longer. We will of course do our best to get your order to you as soon as possible!

  • Belgium: 1 business day
  • Netherlands: 1 business day
  • France: 2-3 working days
  • Germany: 1-2 business days
  • Spain: 3 working days
  • Italy: 2-4 business days
  • Portugal: 4 working days
  • United Kingdom: 2-3 business days
  • Austria: 2 working days
  • Finland: 4 working days
  • Sweden: 3-4 working days
  • Ireland: 4-5 working days
  • Denmark: 2 working days
  • Bulgaria: 4 working days
  • Croatia: 4 working days
  • Slovenia: 3 working days
  • Poland: 2-3 working days
  • Slovakia: 3 working days
  • Romania: 3 working days
  • Czech Republic: 2-3 working days
  • USA: 2 working days
  • Canada: 2-3 working days

Please note: These delivery times are indicative and may vary depending on the carrier and external circumstances, such as customs clearance in some countries.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.